CORENEXA™
UCaaS Platform
The Channel’s Leading
Platform for Unified
Communications
UCaaS Platform Overview
CoreNexa is a transformative UCaaS (Unified Communications as a Service) platform that empowers businesses with comprehensive, high-quality, reliable and end-to-end cloud communications services.
Use CoreNexa’s modern business communications solutions and competitive features to create productive and enjoyable calling, meeting, chat, collaboration and video experiences for employees and customers.
Solutions & Features That Matter
CoreNexa meets the needs of modern business communication & collaboration with highly reliable, feature rich, competitive cloud communications solutions including:
CoreNexa Hosted PBX & VoIP
Replace outdated telephone closets and move into the cloud with CoreNexa’s hosted voice services. Hosted PBX & VoIP transform business communications by improving efficiencies and lowering costs. With Hosted PBX and VoIP, you’ll remain connected from anywhere, adding stability, flexibility, and scalability to your business.
CoreNexa UC & Mobile
CoreNexa UC & Mobile combines a feature-rich Unified Communications (UC) client and fully-integrated mobile app, enabling seamless, effective communication and collaboration from anywhere and on any device. It eliminates roadblocks and headaches often associated with working remotely, and maximizes the productivity of every communication interaction.
CoreNexa SMS
CoreNexa SMS allows users to send SMS (text) or MMS (images/videos/documents) through their business phone number via CoreNexa UC. The user’s personal number is never displayed, increasing professionalism while engaging with customers and coworkers via texting, the communication channel that’s become front-and-center for users of all ages across all industries and verticals.
CoreNexa Voice to Text
With CoreNexa Voice to Text visual voicemail, users receive instant text transcriptions of voice messages delivered via email, SMS text, CoreNexa UC, or CoreNexa mobile. Voice to Text is a convenient, time-saving tool that makes it easy to remain connected to critical information at all times. Whether on the go, sitting in meetings, concentrating deeply while set to “Do Not Disturb”, or any other time when listening to messages isn’t ideal, Voice to Text enables users to prioritize messages at-a-glance.
CoreNexa Contact Center
CoreNexa Contact Center (CC) is an omni-channel customer engagement platform that allows businesses to provide extraordinary customer experiences via voice, live chat, SMS (text), or email. Contact Center’s advanced functionalities empower managers and agents to increase First Contact Resolutions (FCR), improve operational efficiency, lower operational costs, and deliver the kinds of loyalty-building customer experiences that keep businesses competitive.
CoreNexa WFM for Contact Center
CoreNexa Workforce Management (WFM) adds built-in scheduling, forecasting, and adherence
tools to CoreNexa Contact Center, allowing businesses to exceed their performance goals and guarantee accountability with onsite and remote agents. WFM capabilities lead to higher-performing agents, happier customers, reduced operational costs, and allow managers to focus on what matters: making informed, data-driven staffing decisions and providing real-time coaching and support to their teams.
CoreNexa IVR
CoreNexa Interactive Voice Response (IVR) enables automated inbound and outbound messaging to customers in your database. With IVR, businesses can streamline critical but time-consuming tasks like appointment reminders and satisfaction surveys, and provide customers with 24/7 phone-based self-service support.
CoreNexa SIP Trunking
A Session Initiation Protocol (SIP) Trunk is a virtual phone line that utilizes a Broadband connection for access. Utilizing SIP Trunking improves a business’ continuity, and disaster recovery capabilities. And with unlimited or metered calling plans, SIP Trunking delivers savings of up to 40% over traditional telephone lines.
CoreNexa SD-WAN
SD-WAN acts as an intelligent router for your business and optimizes your existing bandwidth to prioritize VoIP applications and data transmission. SD-WAN is ideal for organizations that need reliable, high-quality voice capabilities and simplified day-to-day operation and management of VoIP and data systems.
CoreNexa Account Manager
Account Manager is the foundation of the CoreNexa UCaaS platform and the cornerstone of our proven private-label cloud communications business model. It’s the administrative platform CoreDial built from the ground up to enable our Partners to sell, deliver, manage, and invoice for private-label cloud communications. With its built-in automation capabilities, you can handle everything from provisioning to support and invoicing, so you can easily manage every part of your cloud communications business.
CoreNexa + ConnectWise Integration & Plugin
Our industry-leading ConnectWise integration seamlessly syncs your most important data (your Customers, Items, and Invoices) between ConnectWise and CoreNexa Account Manager, eliminating double-entry and saving precious time and resources. It also adds considerable time-saving functionalities via a downloadable ConnectWise plugin to help you manage your business through the platforms you rely on every day.
CoreNexa API Integrations
Using the CoreNexa platform’s API Integration suite, CoreNexa seamlessly integrates with all the programs and applications you use to run your business. You can combine its proven calling capabilities with a variety of essential programs and services to minimize administrative hassles and focus on what matters most: running your business and succeeding.
CoreNexa can integrate with virtually any solution through its configurable API, including these out-of-the-box integrations and plugins:
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- Authorize.Net
- Avalara
- Salesforce
- Outlook
- ConnectWise
- Chrome
- Safari
- Internet Explorer