Unified Communications (UC) is the seamless Integration of voice, presence, chat, data, applications, and other technologies that help drastically improve your communication processes and business productivity.
The TROZLAN Business Call Center is an integrated UCaaS solution designed to handle a large volume of incoming phone calls. Call centers typically handle customer service, support, telemarketing, reservations and collections functions. The employees who staff call centers are referred to as "agents" and incoming callers are routed through "queues".
Contact Center (CC) is an omni-channel customer engagement platform that allows businesses to provide extraordinary customer experiences via voice, live chat, SMS (text), or email.
Contact Center's advanced functionalities empower managers and agents to increase First Contact Solutions (FCR) , improve operational efficiency, lower operational costs, and deliver the kinds of loyalty-building customer experiences that keep businesses competitive.
Industries We Serve
Next-Gen Voice, Video,
Messenging & Collaboration